Return & Refund Policy

At SouthSoul, your satisfaction is our priority. We take great care in packing and shipping our products fresh and safely. However, if something isn’t right, we’re here to help.

🔁 Returns

Due to the perishable nature of our products, we do not accept returns once the order is delivered.

💰 Refunds & Replacements

We offer refunds or replacements only under the following conditions:

• You received the wrong product
• The product was damaged during shipping
• The item is expired or not in usable condition

To request a refund or replacement, please contact us within 48 hours of delivery with:

• Order ID
• A photo of the product and packaging
• A brief description of the issue

📧 Email: southsoulstore@gmail.com
📞 WhatsApp/Call: +91 8489917526

Our team will verify the issue and respond within 2 business days. Approved refunds will be processed to your original payment method within 5–7 working days.

❌ No Refunds for:

• Change of mind after delivery
• Minor damage to outer packaging that doesn’t affect product quality
• Incorrect address or customer unavailability at the time of delivery

Note: We reserve the right to refuse refunds if the return request does not meet our policy conditions.

Thank you for supporting SouthSoul.