Cancellation Policy

At SouthSoul, we work hard to pack and ship your order as quickly as possible to ensure freshness. If you wish to cancel your order, please read the policy below:

🕒 Order Cancellation Timeframe

  • You can cancel your order within 2 hours of placing it.
  • Once the order is processed or dispatched, cancellation is not possible.

📞 How to Cancel

To request a cancellation, please contact us immediately via:

Please share your Order ID and reason for cancellation.

💰 Refund on Cancellation

If your order is canceled within the allowed time, the refund will be processed to your original payment method within 5–7 working days.

Note:

  • Orders placed during special promotions, discounts, or sales may not be eligible for cancellation.
  • SouthSoul reserves the right to refuse cancellation requests if the order is already processed or shipped.